OPAC Survey – Final Results

If you’ve come to this page via the CILIP Update article, please note that the published article should have been credited to “Dave Pattern, Lynn Stevens, and Lisa Balman”. The article was very much a collaborative effort by all three of us, and I’m deeply indebted to Lynn and Lisa for their help.
I suspect the error in attribution was a genuine oversight by the hardworking staff at Update, and hopefully they’ll be able to include an erratum in the next edition.
OPAC Survey – Final Results
After releasing a large chunk of the results in May and June, I did promise to put together a full report of the findings. Unfortunately, as so often happens, life (and work) got in the way.
So, I’ve decided to try and make things easier for myself by releasing the results for each question separately as individual blog posts (partly inspired by how Meredith Farkas handled the recent “Survey of the Biblioblogosphere”).
This blog post will act as a growing index of links, so you might want to bookmark it!
Links (this section will grow)

• the original survey questions
• Q1a) Overall Happiness
• Q2a) Meeting User Needs and Expectations
• Q2b) OPAC Age
• Q2c) OPAC Envy

Comments
Where possible, I’ve included various breakdowns of the data — often by country, library type, and library system. The breakdowns are available as both graphs and/or tables of data.
The graphs usually only contain data where there were 5 or more respondents falling into that category. The tables of data may contain more information.
The tables of data include some colour coding — where a response was at least 0.5 (or 5%) higher than the overall average, it is shown with a green background, and where it is at least 0.5 (or 5%) lower than the overall average, it is red.
Any comments I make are shown as text in green italics. Some of these may be statements of fact and others might be pure speculation on my part!
I’m still debating how to release the many comments from the respondents. I feel it’s important that they are put into the public domain, but I’d like to try and ensure that they are not used in ways that would make the respondents feel uncomfortable (e.g. if they were used in publicity blurb for a commercial product).